​​​The Ministry of Energy is keen to ensure beneficiary satisfaction by providing its e-services around-the-clock while adhering to specific time standards for service provision. It is important to note that this timeframe does not include the time required to complete any missing information in case of incomplete submissions by a beneficiary. Additionally, it doesn't include the time to be taken by third parties, such as government entities, to process the transaction, in case the nature of the service necessitates their involvement.​

Privacy and confidentiality of Information

The Ministry of Energy's E-portal visitors and beneficiaries of the Ministry's services shall continuously and regularly review the information outlined in the confidentiality and privacy policy to stay informed about any updates in this policy. Using the Ministry's E-portal means you accept the privacy and confidentiality policy along with any subsequent changes.

Communication Channel

Ministry of Energy is committed to responding to inquiries received through (Contact Us)​.

E-Ser​vices Provision Levels

* Indicates the time for notifying the requester of the duration required to evaluate and decide on the allocation request.

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