Service Level Agreement

Service Level Agreement

The Ministry of Energy is committed to ensuring customer satisfaction by providing its electronic services 24/7 and adhering to specific timelines for service delivery. Please note that the time taken to complete a request does not include the completion of incomplete data in cases where the beneficiary has not provided all the required information and data, nor does it include the time taken to process the request by a third party such as other government agencies if the nature of the service requires it.

Privacy and Confidentiality

Visitors to the site and beneficiaries of the Ministry of Energy's services must regularly review the privacy and confidentiality policy to learn about any updates that may be made to this policy. Your use of the Ministry's website means that you have read and agree to this policy and any ongoing updates to it.

Providing a Mechanism for Communication and Participation

The Ministry of Energy is committed to interacting and responding to inquiries received throughContact the Ministry of Energy

Levels of Electronic Service Delivery

* Reflects the maximum period for notifying the allocation applicant of the time required to evaluate the allocation request and decide on it.